At The Happy Home Services, customer satisfaction is our top priority. We aim to deliver high-quality cleaning and painting services at all times. However, if you are not satisfied with any aspect of our service, we’re here to help.
1. Service Cancellation
You may cancel a booked service at least 24 hours before the scheduled time for a full refund.
Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
2. Refund Eligibility
Full or partial refunds will be considered only if:
The service was not delivered as promised
There is a confirmed quality issue or incomplete service
The customer reports the issue within 24 hours of service completion
Refunds are processed back to the original payment method within 7–10 working days.
3. Rescheduling Policy
If you wish to reschedule a service, please inform us at least 24 hours in advance.
We will do our best to accommodate your preferred time.
4. No Refunds Will Be Issued:
For services already completed and approved by the customer
If the service location was not accessible at the scheduled time
In case of dissatisfaction due to reasons beyond our control (e.g., poor water supply, power issues)
5. Contact Us
If you have any concerns or requests regarding a refund or cancellation, please contact us at:
We appreciate your trust and will work diligently to resolve any concerns quickly and fairly.
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